A good Return & Exchange Policy for theliania.com, a T-shirt selling website, should include clear guidelines on the following:
- Return Window: Specify how long customers have to return or exchange items within 15 days of purchase).
- Condition for Returns: Items must be unworn, in original packaging, with tags attached.
- Refund Options: Whether customers can get a full refund, store credit, or exchanges, and how refunds will be processed.
- Shipping Costs: Clarify who is responsible for return shipping costs.
- Process to Initiate Returns/Exchanges: Provide contact details and instructions to request returns or exchanges.
- Processing Time: Indicate how long it takes to process returns and refunds after receiving the items.
- Exceptions: Note any products that are non-returnable, such as final sale or discounted items.
This structure balances customer satisfaction with protecting the business financially and operationally.
If needed, a specific Return & Exchange Policy draft for theliania.com can be created based on these points. Would you like that?